Terms and Conditions

HOW TO PLACE AN ORDER

• Use our Product Pages to make your purchase and purchase securely via PayPal

• email sales@rrruff.com.au

• Phone RRRUFF! on 02 4296 1980

PAYMENT OPTIONS
You can make a purchase via Money Order or Direct Deposit or you can pay using your Visa or MasterCard through PayPal. PayPal is a secure site used worldwide. It is the most widely used Payment option for customers on eBay.

Check out PayPal today at www.paypal.com 

All prices are subject to change without notice.

DELIVERY & POSTAGE
Allow around 7days for delivery
We use Australia Post Express Post for smaller items, Courier services for larger items.

Small items such as collars and leashes, when sent on their own, will be sent in a parcel pack, costing only $6.95, to anywhere in Australia, insurance not offered.
Registered mail will attract a $6 surcharge.

If any small items are being purchased with bedding, they will be included at no extra freight charge.

Common sense applies to all parcels. If you are purchasing two or more larger items, such as xl pillows, please contact RRRUFF! for a reduced overall rate per cubic kilo, quoting suburb and postcode. We will endeavor to keep freight prices as fair as possible.

If you are purchasing any item, and would like a price before committing, please contact RRRUFF!
on 02 4296 1980 for a quote.

Below is a standard guide to rates across Australia, by courier, including insurance. Our parcels will leave generally within 48hrs of payment received.

We do not accept PO Box for deliveries, only complete street address.

Although every care is taken when packing goods, RRRUFF! accept no responsibility for any loss or damage incurred during transit.

** POA  …….. please email or contact RRRUFF!, by phone,  providing your postcode, suburb and goods to be shipped, and we will be able to give you a price before purchase.

RETURN & EXCHANGE POLICY
If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition, and within 14 days of receipt for a full exchange or credit of merchandise*. Credits will be honoured for 6 months from issue date. We do not reimburse for the cost of postage.
Please be careful to measure your pet as accurately as possible as we do not issue refunds and will only allow one free exchange of goods.

Please send returns and proof of purchase to: RRRUFF! Mackenzie Avenue, Mt Warrigal NSW 2528

Please let us know the reason for returning the goods and what you would like the goods exchanged for. For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.
*Goods that are returned in a condition other than their original and unused, or after the 14-day period will not be accepted.